Frequently Asked Questions
About Oohganics
What is Oohganics?
Oohganics is an Australian clean-beauty destination bringing together high-performance skincare, haircare, body care and intimate wellness. We carefully curate products that combine ingredient integrity, effective formulation and beautiful design—because choosing cleaner beauty shouldn’t mean compromising on performance or pleasure.
What does “clean beauty” mean at Oohganics?
For us, clean beauty means thoughtful formulations, transparent ingredient information and products selected with both people and the planet in mind. We consider ingredient quality, formulation, performance, brand values and the overall customer experience before adding a product to our edit.
“Clean,” “natural” and “organic” can mean different things across the beauty industry, so we encourage you to read each product’s complete ingredient list and individual certifications.
How do you choose the brands stocked at Oohganics?
Every brand is selected for its formulation philosophy, ingredient integrity, performance, customer experience and visual appeal. We seek out innovative brands that offer something genuinely special and align with our belief that clean beauty can be effective, modern and joyful.
Are your products Australian-made?
Many of the brands in our current edit are Australian-owned or Australian-made. Country-of-origin information can vary between brands and products, so please refer to the individual product page or contact us if you would like confirmation about a particular item.
Are your products vegan and cruelty-free?
Many products available at Oohganics are vegan and cruelty-free, but this can vary by brand and individual product. Please check the product description and ingredient list for the most accurate information. If you need help finding a vegan option, contact us at hello@oohganics.com.au.
Products and Ingredients
Are all your products 100% natural or organic?
Not necessarily. “Natural,” “naturally derived,” “organic” and “certified organic” have different meanings. Some products are certified organic, while others combine naturally derived ingredients with carefully selected functional ingredients needed for safety, stability or performance.
We provide ingredient information on each product page so you can make the choice that is right for you.
Does natural beauty mean a product cannot cause a reaction?
No. Natural and plant-derived ingredients can still cause sensitivities or allergic reactions. Everyone’s skin is different, so we recommend reviewing the full ingredient list and patch-testing every new product before full use.
If irritation occurs, stop using the product immediately and seek medical advice where appropriate.
How should I patch-test a new product?
Apply a small amount to a discreet area of clean skin, such as behind your ear or on the inside of your arm. Leave it for at least 24 hours and monitor the area for redness, itching, swelling or irritation. Always follow the product’s directions and warnings.
A patch test cannot guarantee that a reaction will not occur, but it can help identify a potential sensitivity before broader use.
Are your products suitable for sensitive skin?
We stock a number of gentle products that may suit sensitive skin, but suitability depends on your individual sensitivities and the product’s ingredients. Check the complete ingredient list, patch-test before use and consult a healthcare professional if you have a diagnosed skin condition or known allergies.
Can I use these products during pregnancy or breastfeeding?
Pregnancy suitability varies by product and ingredient. We recommend showing the full ingredient list to your doctor, pharmacist or qualified healthcare professional before introducing a new skincare, haircare, body-care or intimate-care product during pregnancy or breastfeeding.
How do I choose the right product for my skin or hair?
Begin with your primary concern, such as dryness, sensitivity, dullness, curls, scalp comfort or damaged hair. Each product page explains the product’s benefits, key ingredients and recommended use.
If you are still unsure, email hello@oohganics.com.au and tell us about your skin or hair type, current routine and main concerns. We’ll be happy to help you explore suitable options.
Where can I find a product’s complete ingredient list?
You can find ingredient information on the individual product page and product packaging. Because brands may occasionally update their formulations, we recommend checking the packaging received for the most current ingredient list—particularly if you have allergies or sensitivities.
How should I store my beauty products?
Store products in a cool, dry place away from direct sunlight, heat and excess moisture. Keep lids and pumps securely closed and follow any specific storage directions on the packaging.
Natural and organic formulations may be more sensitive to heat and light, so correct storage helps protect their quality and shelf life.
What is the shelf life of your products?
Shelf life differs by product. Look for the expiry date or Period After Opening symbol on the packaging, which indicates how long the product should be used after opening. Changes in colour, scent or texture can sometimes occur in botanical formulations, but discontinue use if a product appears spoiled or significantly different from when first opened.
Orders and Shipping
Where does Oohganics deliver?
We deliver Australia-wide and currently offer international shipping to New Zealand and the United Arab Emirates. International availability and shipping restrictions may vary by product and destination.
How much is delivery within Australia?
Standard delivery is free on Australian orders over $59. A flat standard-delivery fee of $9.99 applies to orders below the free-shipping threshold.
Express delivery costs $13.99, with free express delivery available on orders over $179.
How long will my order take to arrive?
Estimated Australian delivery times are:
- Standard delivery: 2–8 business days
- Express delivery: 1–4 business days
These timeframes begin after dispatch and are estimates only. Regional locations, public holidays, severe weather and carrier delays may affect delivery.
How quickly will my order be processed?
Orders are generally processed within one business day. Orders placed before 2:00 pm on a business day may be processed that day. Orders placed after 2:00 pm, on weekends or on public holidays will generally be processed on the following business day.
How can I track my order?
Once your order has been dispatched, we’ll email you a shipping confirmation containing your tracking number. If you have not received your tracking email within three business days, check your junk folder or contact hello@oohganics.com.au with your order number.
What should I do if my parcel is delayed, missing or damaged?
Email hello@oohganics.com.au with your order number, tracking information and details of the issue. For damaged deliveries, please include clear photographs of the parcel, packaging and affected products. Contact us as soon as possible—preferably within 48 hours of delivery—so we can investigate and assist.
Can I change or cancel my order?
Contact us at hello@oohganics.com.au as soon as possible. We will try to help, but once an order has been packed or dispatched, we may be unable to change the address, modify the products or cancel it.
Please check your delivery details carefully before completing checkout.
What packaging do you use?
We aim to use minimal, eco-conscious packaging that is recyclable or compostable wherever practical, while still protecting your products during delivery.
Returns and Support
Can I return a product if I change my mind?
You may request a change-of-mind return within 14 days of delivery if the product is unopened, unused, undamaged and still has all original seals and packaging intact.
For hygiene and safety reasons, opened or used beauty and personal-care products cannot be returned for change of mind. Return postage for an approved change-of-mind return is the customer’s responsibility.
Your rights under Australian Consumer Law are not affected.
What if my product arrives faulty, damaged or incorrect?
Contact hello@oohganics.com.au as soon as possible—preferably within seven days of delivery—with your order number, a description of the issue and clear photographs.
Where a product is faulty, damaged, unsafe, incorrectly supplied or not as described, we will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
What if I experience a reaction?
Stop using the product immediately and seek medical advice if required. Email us with your order number, the product name, photographs where appropriate and details of the reaction.
Reactions are assessed individually. A reaction does not necessarily indicate that a product is faulty, but your rights under Australian Consumer Law continue to apply.
How long do refunds take?
Once an approved return has been received and inspected, the refund will generally be issued to your original payment method. Depending on your bank or payment provider, it may take approximately 3–10 business days to appear in your account.
How can I contact Oohganics?
Email us at hello@oohganics.com.au. We aim to respond within 24 hours during business days.