Privacy Policy

Last updated: 18/12/2025

Oohganic Beauty PTY LTD (ACN 690 033 679) (referred to as Oohganic Beauty, we, us or our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us online and offline.

By using our website www.oohganics.com.au (Website), shopping with us, or interacting with us in any way, you agree to the terms of this Privacy Policy.

The types of personal information we collect will depend on how you interact with us, but may include:

Identity and contact details: name, email address, phone number, postal/delivery addres

 Order and transaction details: products purchased, payment method (card type only, not full card details), billing and delivery details, order history, loyalty or discount code usage.

Account details: username, password, preferences, saved addresses and wishlists if you create an account.

Communications: messages you send us via email, social media, website forms or customer support, including feedback and survey responses.

Device and usage information: IP address, browser type, device identifiers, pages viewed, time spent on site, referring URLs and general location information, collected via cookies and similar technologies.

Marketing interactions: your preferences for receiving marketing, records of email opens, link clicks and engagement with campaigns.

2. How we collect your personal information

We collect personal information in several ways, including:

Directly from you

When you browse our Website.

When you place an order or create an account.

When you subscribe to our email list or SMS updates.

When you contact us by email, social media, forms or live chat.

When you enter a promotion, competition or survey.

Automatically

When you use our Website, certain information is collected automatically through cookies, pixels, tags and similar technologies (see Section 7 – Cookies and tracking).

 From third parties

From payment providers and fraud‑prevention services.

From delivery partners about the status of your deliveries.

From marketing and analytics platforms that help us understand website performance and campaign results.

You can choose not to provide certain information, but this may mean we cannot fulfil your order, respond to your enquiry or provide some services.

We collect, use and store your personal information for the following purposes:

To provide our products and services

Processing and fulfilling your orders, including payment, delivery and returns.

Managing your account, wishlists and order history.

Providing customer support and responding to your questions or feedback.

To personalise your experience

Recommending products based on your preferences, browsing behaviour and purchase history.

Tailoring website content, emails and offers so they feel relevant to you.

To communicate with you

Sending transactional emails (order confirmations, shipping updates, account notices).

Sending marketing communications where you have opted in or where permitted by law (you can opt out at any time – see Section 8).

To improve our brand and Website

Monitoring and analysing website performance, user behaviour and campaign effectiveness.

Developing new products, refining our curation and improving our customer experience.

To meet legal, regulatory and risk management obligations

Preventing fraud and unauthorised transactions.

Keeping records required by law and responding to lawful requests from regulators or law enforcement.

We only collect and use personal information that is reasonably necessary for these purposes, or as otherwise permitted or required by law.

Where required, we rely on one or more of the following grounds to collect and use your personal information:

Your consent (for example, to receive marketing communications or to collect sensitive information about skin concerns).

Performance of a contract with you (for example, to process and deliver your orders).

Our legitimate interests in operating, protecting and growing our business in a way that is fair and reasonable, and does not override your rights.

Compliance with legal obligations (for example, record‑keeping and responding to lawful requests).

We may disclose your personal information to third parties in connection with the purposes outlined above, including:

Service providers who help us operate our business and Website, such as:

Website hosting and e‑commerce platforms.

Payment processors and fraud‑prevention providers.

Warehousing, fulfilment and delivery partners.

Email marketing, CRM and analytics platforms.

IT support, security and cloud storage providers.

Professional advisers such as lawyers, accountants and insurers, to obtain advice and manage risk.

Regulators and law enforcement, where required or authorised by law.

Business transfers – if we undergo a restructure, sale or acquisition, your personal information may be transferred as part of that process, subject to confidentiality safeguards.

We require third‑party service providers to keep your personal information confidential, use it only for the services they provide to us, and handle it in a manner consistent with Australian privacy law.

Some of our service providers may be located, or may store data, outside Australia (for example, in the United States, the United Kingdom, the European Economic Area or other locations with major cloud or marketing platforms).

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with Australian privacy standards, for example by:

 Using reputable providers with robust privacy and security frameworks;

Putting appropriate contractual safeguards in place; and

Limiting the information shared to what is reasonably necessary.

By providing us with your personal information, you consent to this overseas disclosure where it is reasonably necessary for the purposes described in this Policy.

Like many online retailers, we use cookies and similar technologies to help our Website run smoothly and to give you a better experience.

Cookies and similar tools allow us to:

Remember your preferences and items in your cart.

Understand how you browse and shop on our Website.

Measure the performance of our campaigns and content.

Show you more relevant ads on other platforms (where you have agreed to this via those platforms’ settings).

You can usually manage cookies through your browser settings and choose to block or delete them. However, if you disable certain cookies, some parts of the Website may not function properly.

Some third‑party services we use (such as analytics and advertising platforms) may set their own cookies. These are subject to the privacy policies of those providers.

We love sharing clean‑beauty launches, edits and offers – but only when you want to hear from us.

You may receive marketing communications from us if you:

Opted in via our Website, checkout or a promotion; or

Purchased from us, and marketing is permitted by law.

You can opt out of marketing at any time by:

Clicking the “unsubscribe” link in any marketing email;

Updating your preferences in your account (if applicable); or

Contacting us using the details in Section 13.

If you opt out of marketing, we may still send you essential service messages, such as order updates or changes to our terms.

We take security seriously and use a combination of technical, organisational and physical safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures we use include:

 Secure servers, firewalls and encryption where appropriate.

Access controls so only authorised team members can access personal information on a “need‑to‑know” basis.

Password policies and staff training on privacy and data protection.

Contracts with service providers that require appropriate security and confidentiality.

While we work hard to protect your information, no method of transmission or storage is completely secure. You can help by keeping your account details and passwords confidential and notifying us immediately if you suspect any unauthorised use.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, or as required by law, including for tax and record‑keeping obligations.

When personal information is no longer needed, we will take reasonable steps to de‑identify or securely destroy it.

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To do this, please contact us using the details in Section 13 and tell us what you would like to access or correct. We may need to verify your identity before processing your request.

In some cases, we may need to refuse access or correction where permitted or required by law, for example if providing access would unreasonably impact the privacy of others or prejudice legal proceedings. If this happens, we will explain why.

Our Website and products are not intended for children under 16, and we do not knowingly collect personal information from children under this age without appropriate consent.

If you believe a child has provided us with personal information without consent, please contact us so we can delete it where appropriate.

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us: